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Friday, March 19, 2010

Getting TapToTalk Help When You Need It

There are a number of ways to get help when you have a question or problem using TapToTalk.

  • There is a Help link at the top-right of the TapToTalk Designer screen. It is full of web pages, videos and printable PDFs on various topics, organized by category. Be sure to scroll down the list to see if your issue is covered.

  • The same help that is in TapToTalk Designer is available in the Support Center on taptotalk.com. You can access Support Center by clicking on the Customer Zone (exclamation point) icon at the bottom-right of every taptotalk.com page.

  • If you need help using help, the first help in the list is there to help you. (Okay, we got silly and used "help" four times in one sentence.)

  • If you work in a school, you may find our YouTube videos are blocked. Your IT folks may unblock YouTube if you ask them. Or you can use our alternate video site. IT usually will unblock this if it is also blocked since it is a more private site.

  • Contact TapToTalk for answers to questions and help solving problems. The fastest way to do this is to send an email using the Customer Support link on the taptotalk.com Contact page. We are very prompt responding to these messages. You can also call us at the tech support number listed on the Contact page, but we generally respond faster to the emails.

  • Use the Discussions tab on the TapToTalk Facebook page. You can access this page using the Facebook icon at the bottom-left of any page on taptotalk.com. Check out the discussion topics, or start your own. Get information from fellow users as well as TapToTalk staff. Oh, and while you're there, be sure to become a TapToTalk fan so useful information comes to you on your Facebook page.

  • Check out the Product Tips and Tricks posts on the TapToTalk blog. Just click the Blog link on www.taptotalk.com. On the TapToTalk Blog page, look at the categories on the right side.

  • We want you to be successful, so please do not hesitate to let us know when you need some assistance. Our support staff is here to, yes, help.

    If you have a TapToTalk idea or story you'd like us to share with other TapToTalk users, please email us at blog@taptotalk.com.

    The TapToTalk Team
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